Refund and Return Policy

At GREENESSENCECARE LLP, we want you to be completely satisfied with your purchase. If you are not satisfied with a product for any reason, we offer a hassle-free return process. Please review the following return policy guidelines:

1. Eligibility

• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
• Returns must be initiated within 14 days of receiving your order. After this period, we may not be able to offer a refund or exchange.

2. Return Process

• To initiate a return, please contact us at support@greenessencecare.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.
• Please securely package the item to prevent damage during transit and include a copy of your order confirmation or packing slip inside the package.

3. Refunds

• Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, we will initiate a refund to the original method of payment used for the purchase. Please allow a reasonable processing time for the refund to be processed and reflected in your account.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

• If you would like to exchange an item for a different product or variant, please contact us to arrange the exchange. You may be responsible for any price difference between the exchanged items, as well as any additional shipping costs.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.

6. Non-Returnable Items

• Certain items are non-returnable, including gift cards and downloadable software products.

7. Contact Information

• If you have any questions or concerns about our return policy, please contact us at support@greenessencecare.com.

By initiating a return, you acknowledge that you have read, understood, and agree to abide by the terms of this return policy.