Terms And Conditions

Terms and Conditions

Welcome to GREENESSENCECARE LLP! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our organic natural hair and skin care products. By accessing this website and/or purchasing our products, you agree to accept these terms and conditions. Please read them carefully.

1. Definitions

• “GREENESSENCECARE LLP,” “we,” “us,” or “our” refers to the company offering organic natural hair and skin care products.
• “You” refers to the user or customer accessing our website and purchasing our products.

2. Product Information

• We strive to provide accurate descriptions and images of our products on our website. However, we do not guarantee that such information is accurate, complete, reliable, current, or error-free.
• The ingredients used in our products are natural and organic. Please review the product ingredients carefully to ensure they are suitable for your skin and hair type and to avoid any potential allergic reactions.

3. Ordering and Shipping

• By placing an order through our website, you agree to provide accurate and complete information about yourself, including your shipping address and payment details.
• We reserve the right to refuse or cancel any order for any reason at any time.
• Orders are subject to availability. If a product is out of stock, we will notify you and provide a refund or suggest a suitable alternative.
• We aim to process and ship orders promptly. However, delivery times may vary depending on your location and external factors beyond our control.
• Processing Time: Orders are typically processed within 1-2 business days after they are placed. During peak seasons or holidays, processing times may be slightly longer, but we always strive to get your order out to you as quickly as possible.
• Shipping Methods: We primarily utilize standard shipping methods for domestic and international orders. Expedited shipping options may be available at an additional cost, which can be selected during checkout.
• Delivery Timeline: Our standard delivery timeline for orders is between 8-14 business days from the date of purchase. Please note that delivery times may vary depending on your location, customs processing times (for international orders), and any unforeseen circumstances such as weather delays or carrier issues.
• Tracking Information: Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to track the progress of your delivery and estimate its arrival date.
• Order Changes/Cancellations: Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before completing your purchase. If you have any questions or concerns about your order, please contact our customer support team for assistance.
• Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact us immediately so that we can assist you in resolving the issue. We will work with the shipping carrier to file a claim and either replace the lost/damaged items or issue a refund.

4. Returns and Refunds

• We want you to be completely satisfied with your purchase. If you are not satisfied with a product, please contact us within 14 days of receiving your order to initiate a return or exchange.
• Returned products must be unused, unopened, and in their original packaging. We reserve the right to refuse returns that do not meet these criteria.
• Refunds will be issued to the original payment method used for the purchase, minus any applicable shipping charges, within a reasonable timeframe.

5. Intellectual Property

• All content on our website, including text, graphics, logos, images, and product descriptions, is the property of Green Essence Care and is protected by copyright laws.
• You may not reproduce, distribute, modify, or republish any content from our website without our prior written consent.

6. Limitation of Liability

• To the fullest extent permitted by law, Green Essence Care shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our products or website.
• Our liability for any claim arising out of or in connection with a product purchased from us shall be limited to the purchase price of that product.

7. Governing Law

• These terms and conditions shall be governed by and construed in accordance with the laws of Lucknow, Uttar Pradesh Jurisdiction.
• 8. Changes to Terms and Conditions
• We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

9. Contact Information

• If you have any questions or concerns about these terms and conditions, please contact us at support@greenessencecare.com.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.